Babies grow faster than anyone plans for, and a size that fitted last month can be wrong this month. If a pack is not right for your baby, bring it back. This policy sits alongside your rights under the Consumer Protection Act, 2019.
Cancelling an order
Call or WhatsApp +91 77180 97497 any time before dispatch and we will cancel it at no charge.
Exchanges
Unopened, sealed packs in original condition can be exchanged within 7 days of delivery, with the bill. Bring the pack to the shop or hand it to our delivery staff on your next order.
Wrong size
Tell us your baby’s current weight and we will swap the pack for the correct size. Any price difference is settled either way.
If your baby reacts to a product
Stop using it immediately and contact us, even if the pack is open. Skin reactions are exactly what this policy exists for. We will exchange it for a different brand or refund it.
Damaged, expired or wrong items
If something arrives damaged, past its best-before date, or is not what you ordered, contact us within 48 hours. We collect it and replace or refund it at no cost to you.
What we cannot take back
For hygiene reasons we cannot accept opened packs of wipes, feeding bottles or teats, unless the item is faulty or caused a reaction.
How refunds are made
Because orders are paid by Cash on Delivery, refunds are made in cash at the shop or adjusted against your next order, whichever you prefer. Refunds are processed within 7 working days of the returned item reaching us.
Complaints
If you are unhappy with how a return was handled, contact The Proprietor, Salikah Diapers Point on +91 77180 97497. We acknowledge complaints within 48 hours and aim to resolve them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.
Last updated 5 September 2026. Please confirm the 7-day exchange window matches what you actually offer in the shop before relying on this page.